dd111's Privacy Policy
dd111 maintains complete transparency about how your personal information is collected, stored, and protected.
This privacy policy sets out the terms governing the collection and use of information between dd111 ("we", "us", "platform") and its users ("you", "your"). dd111 is a trusted online gaming platform in Bangladesh that places the highest importance on protecting users' personal information. When you use the dd111 website, register, or use any of our services, you are considered to have agreed to the terms of this privacy policy.
We use SSL (Secure Sockets Layer) encryption technology to keep all your information secure. Any information transmitted to our platform is transferred in fully encrypted form, which prevents unauthorized access by third parties. If you have any questions about our privacy policy, contact us at [email protected].
1. What types of information we collect
Personal identification information
When you create an account or use our services at dd111, we may collect the following information:
- Full name and date of birth
- Email address
- Mobile number (for verification)
- Identity verification documents (National ID card or passport)
- Residential address
Financial and transaction information
The following information is collected when you use our payment services (bKash, Nagad, Rocket, bank transfer):
- Payment account number (partial, not full)
- Transaction history and amounts
- Deposit and withdrawal records
- Type of payment method
Technical and usage information
Some information is automatically collected while you browse our platform:
- IP address and device identifier
- Browser type and version
- Operating system information
- Pages visited and session duration
- Information collected through cookies and tracking technologies
Gaming activity information
The following information is recorded to improve the gaming experience on dd111 and to ensure responsible gaming:
- Game play history and duration
- Bet amounts and outcomes
- Bonus and promotion usage records
- Account activity logs
2. How we use your information
dd111 uses your personal information only for the following legitimate purposes. Under no circumstances is your information sold or rented to third parties without your consent.
Account management and service delivery
Your information is essential for creating, verifying, and managing your dd111 account. It is used for login security, password recovery, and session management.
Payment processing and financial security
Your information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. Transaction information is verified to ensure the minimum deposit amount of ৳100 and the minimum withdrawal amount of ৳800.
Fraud prevention and security
Your information is analyzed to detect and prevent unauthorized access, fraudulent activity, and suspicious transactions. This keeps your account and funds protected.
Customer support and communication
Our 24/7 live chat support team may use your information to resolve any account-related issues quickly. Important updates, transaction confirmations, and security alerts are sent by email.
Responsible gaming management
By analyzing your gaming activity, we identify potentially problematic gaming behavior and offer assistance when needed. This is an integral part of our responsible gaming policy.
3. Information sharing and third parties
dd111 does not sell, rent, or otherwise provide your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Payment processing partners
Only the minimum information required to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. These partners follow their own privacy policies.
Technology service providers
Limited information is shared with game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and others) and technology infrastructure partners to operate our platform. This information is used solely for service delivery.
Legal obligations
We may be required to disclose information pursuant to a court order, government directive, or legal process. In such cases, only the minimum necessary information is provided.
Analytics services
We analyze anonymous and aggregated usage data to evaluate platform performance and improve the user experience. This data contains no personally identifiable information.
4. Cookies and tracking technologies
dd111 uses cookies and similar tracking technologies to provide an enhanced user experience. Cookies are small data files stored on your device that improve the functionality of our platform.
Essential cookies
Essential for storing login sessions, security tokens, and language preferences. These cannot be disabled.
Performance cookies
Monitor page load speed, error detection, and the overall performance of the platform.
Personalization cookies
Remember your preferred games, language, and interface settings to improve your experience on future visits.
Security cookies
Prevent CSRF attacks and session hijacking. These are essential for the security of your account.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
5. Information security measures
dd111 applies industry-standard security measures to protect your information. Our security framework consists of the following layers:
- SSL/TLS encryption: All information transmitted between your browser and our servers is protected by 256-bit SSL encryption.
- Data encryption: Stored sensitive information (passwords, financial details) is kept secure using strong encryption algorithms.
- Firewall and intrusion detection: Our infrastructure is surrounded by advanced firewalls and real-time intrusion detection systems.
- Regular security audits: Third-party security experts regularly test our systems for vulnerabilities.
- Access control: Staff are given access only to the information required to perform their responsibilities.
- Secure infrastructure: Our data centers follow international security standards and are monitored 24/7.
Please note, however, that complete security of information transmitted over the internet can never be guaranteed. While we take every precaution, users are also asked to keep their account passwords confidential and to avoid logging in on unfamiliar devices.
6. Information retention period
dd111 retains your information only for as long as it is needed for the original purpose or as required by legal obligations. Retention periods for different types of information are as follows:
- Account information: For the duration the account is active and for a reasonable period after closure.
- Financial transaction records: For the period specified under applicable regulations to ensure legal compliance.
- Identity verification documents: For the period required for fraud prevention and legal requirements.
- Customer support communications: For a defined period to facilitate future support.
- Technical logs: For a limited period for security analysis and system improvement.
After the defined retention period, information is securely deleted or anonymized so that individual identification is no longer possible.
7. Your rights and controls
Right to access information
You may request a copy of your personal information held by us at any time. Send your request to [email protected].
Right to correct information
If any of your information is incorrect or incomplete, you may request that it be corrected. We will update it as soon as possible.
Request to delete information
In certain circumstances you may request that your information be deleted. Some information may need to be retained due to legal obligations.
Right to restrict processing
You may request that the use of your information be restricted for certain purposes, particularly in the case of marketing communications.
Right to data portability
You may request your information in a structured, machine-readable format.
Right to withdraw consent
You may withdraw your previously given consent at any time. This does not affect the lawfulness of prior processing.
To exercise any of the above rights, contact us at [email protected]. We will respond to your request as soon as possible after receiving it — generally within 30 days. In some cases we may ask you to verify your identity.
8. Protection of minors
dd111 is an adult gaming platform. Our services are intended only for those aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.
We conduct an age verification process at the time of registration. If we become aware that someone under the age of 21 is using our platform, that account will be closed immediately and the associated information will be deleted.
If you are aware that a minor is using our platform, please let us know at [email protected].
9. Changes to the privacy policy
dd111 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notice will be displayed in a prominent location on the website.
- The "Last updated" date at the top of the page will be updated.
If you continue to use dd111 after any changes, you are considered to have agreed to the updated policy. You are advised to check this page regularly.
If you object to the revised policy, you may close your account and inform us at [email protected].
10. Contact us
Have a privacy-related question?
Our 24/7 support team is ready to answer all your questions in Bengali.
For any questions, concerns, or requests regarding this privacy policy or the use of your information at dd111, please contact us. We are committed to protecting your privacy and take all your concerns seriously.
To learn more, please read our Terms & Conditions and Responsible Gaming Guidelines.